Terms of purchase and use

OÜ MediArte

• Registry code: 12709264
• Address: Lüüsi tn 4-30, 10154 Tallinn
• Service location: Ahtri 4, 2nd floor, 10151 Tallinn, Medemis Kliinik and remote appointments
• Licence: L07540
• Email: info@synage.ee

The contracting party is OÜ MediArte where the purchase or booking concerns a doctor's appointment, remote appointment, clinical package, health optimisation programme, organising tests or medical interpretation of results.

• A booking or enquiry is made through the website form, booking link, email or another agreed channel.
• By submitting data, the client confirms that the data is accurate and that they have read the privacy policy and these terms.
• A healthcare-service contract is formed when an appointment or another agreed service is provided.
• OÜ MediArte may refuse to provide a service or recommend another service if the requested service is not medically justified, is unsuitable for the patient or cannot be provided safely.
• The website, email and messaging channels are not emergency-care channels.

• Prices are in euros and apply as shown on the website or in an individual offer.
• No prepayment is required unless stated otherwise for a specific service. Services are generally paid after provision based on an invoice; programmes are paid after a suitability check.
• Payment methods may include invoice, bank link, card payment and the option to continue to Montonio's external platform for services marked as eligible for payment in parts.
• Prices may change. An already agreed service is governed by the price valid at the time of agreement unless the parties agree otherwise.

OÜ MediArte and Synage are neither a creditor nor a credit intermediary and do not issue or intermediate consumer credit. At the client's request, Synage redirects them to Montonio's external platform, where the available providers, prices, terms and privacy information are displayed. Any agreement is between the client and the third-party provider selected on the external platform; OÜ MediArte is not a party to that agreement.

Instalments do not change the service content, price or cancellation terms. A refundable amount is returned through the original payment method; for instalments it is returned to the creditor under the Montonio and creditor procedure, and the client’s obligations are reduced accordingly. Withdrawal from the credit agreement does not release the client from paying for services already provided.

4.1. Cancellation and rescheduling terms for visits

• Booking is free of charge. OÜ MediArte does not require a deposit or advance payment for consultations or diagnostic packages – the service is invoiced after it has been provided.
• The client may cancel or reschedule a visit free of charge by giving notice at least 24 hours before the agreed start time. Notice is deemed given when sent to info@synage.ee or to the clinic’s confirmed phone number and received by the clinic.
• If the client cancels less than 24 hours in advance or does not attend, OÜ MediArte may invoice up to 50% of the service price for the reserved time (reasonable compensation for the reserved resource under §§ 108 and 115 of the Estonian Law of Obligations Act).
• No compensation is charged where the cancellation is caused by sudden illness, an accident, bereavement or another valid impediment notified as soon as possible. The clinic may ask for a free-form explanation; no certificate is required.
• If the clinic cancels (doctor’s illness or other unforeseen circumstances), a new time is offered as soon as possible and any amount already paid is refunded in full within 14 days at the client’s request. Indirect costs such as travel or accommodation are not reimbursed.
• The cost of laboratory tests already performed and of sensors (e.g. CGM), genetic or microbiome kits remains payable even if the visit is cancelled, provided the sample has been taken or the kit issued to the client.
• A healthcare service is not an ordinary distance-selling product with a right of withdrawal under § 53(4)(2) and (7) of the Law of Obligations Act: an appointment is a service agreed for a specific time and individually performed analyses cannot be returned. The client’s right to cancel on the terms above applies regardless.
• The doctor may decline to provide a service that is not medically justified or where the client has given materially incorrect information; no fee is charged in that case.
• Complaints and refund requests are handled at info@synage.ee. If no agreement is reached, the client may turn to the Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, Endla 10a, Tallinn) or to a court.

4.2. Program cancellation and discontinuation terms

• Every program (30, 60 or 90 days) starts with a free fit check. No prepayment is required: the invoice is issued after the fit check is confirmed and the program has started, according to the agreed payment schedule.
• If the fit check shows that the program is not medically justified, no invoice is issued and no payment obligation arises.
• The program begins with a first 45-minute visit. The number of subsequent appointments is fixed in the package and their timing is agreed between the doctor and the patient during the program.
• An individual appointment can be moved or cancelled free of charge with at least 24 hours’ notice. With later notice or a no-show, the appointment counts as delivered and is deducted from the package.
• The client may discontinue the program at any time by written notice (info@synage.ee). In that case the client pays for: appointments already held at the current price list, the actual cost of laboratory tests, sensors and kits performed or ordered, and the written individual plan if it has been handed over.
• No charge is made for the remaining, undelivered part, and any amount already paid is refunded within 14 days of the notice. If the value of services already delivered exceeds the amount paid, the clinic invoices the difference with a 14-day payment term.
• If the client does not attend agreed appointments for 30 consecutive days and does not respond to repeated contact from the clinic, the clinic may close the program using the calculation in this clause.
• The clinic may discontinue a program where continuing is not medically safe or justified; the client then pays only for the part already delivered and the remainder is refunded within 14 days.
• For a valid reason (illness, travel, pregnancy) the program may be paused by agreement for up to 60 days. The pause is confirmed by email and extends the end date by the same period.
• Remote support is provided through a protected channel or via Telegram/WhatsApp on working days. Telegram and WhatsApp are not intended for health data, test results or sensitive documents; the patient uses them only after written acknowledgement and sends information at their own risk. In an emergency call 112.

4.3. Package content and validity

• The exact content of each package, number of visits, duration, tests and validity period are described on the service page, in the offer or in the confirmation email.
• Packages are personal and may not be transferred to another person without OÜ MediArte's written consent.
• Refunding or recalculating the unused part depends on services already provided, costs incurred and the terms of the specific package.
• Costs of tests, test kits, laboratory services and transport may not be cancellable after the sample has been ordered, the kit issued or the sample sent to the laboratory.

The genetic test offered via synage.ee is an informative consumer-genetics test with a doctor's explanation. It is not a diagnostic clinical genetic test, national screening programme or a stand-alone basis for treatment decisions.

• The test may require separate consent and reading the test provider's or laboratory's terms.
• The sample and necessary data are sent to the genetic-test provider or laboratory to perform the test.
• An important or unexpected finding may require a confirmatory clinical test, assessment by the treating physician or consultation with a clinical geneticist.
• OÜ MediArte does not guarantee that the test provides an exhaustive or clinically decisive answer to a specific health question.
• Processing, retention and transfer of genetic data are described in the privacy policy.

General website information is not a personal diagnosis, treatment plan or medication recommendation. Any assessment given as part of a service depends on the patient's data, tests, history and the doctor's clinical judgement.

OÜ MediArte is liable for the quality of healthcare services to the extent provided by law. No guarantee of health outcome is given. The patient is responsible for providing accurate information and following agreed instructions.

In case of acute pain, accident, life-threatening symptom or rapidly worsening condition, call 112 or go to an emergency department.

• Processing of personal and health data is governed by the privacy policy.
• Do not send personal identification codes, laboratory files, detailed medical history or other sensitive documents through the contact form or ordinary email unless a secure channel has been agreed first.
• Medical records and data-subject rights are governed by Estonian law and healthcare documentation requirements.

• The website's texts, design, photos, videos, logos and other materials belong to OÜ MediArte or are used lawfully.
• Copying, distributing, modifying or commercially using materials without permission is prohibited.
• It is prohibited to disrupt the website, breach security, submit false data or violate third-party rights.

• Complaints are first resolved by negotiation. Write to info@synage.ee.
• A complaint about healthcare-service quality may be submitted to the Health Board or the Healthcare Quality Expert Committee.
• A consumer may contact the Consumer Disputes Committee (komisjon.ee) where the dispute falls within its competence.
• For personal-data matters, the Data Protection Inspectorate may be contacted (aki.ee).

Estonian law applies; the competent court is Harju County Court unless law provides otherwise.

OÜ MediArte may change these terms. The updated version is published on the website and takes effect upon publication unless a later effective date is stated. Already agreed services are governed by the version valid at the time of agreement.