Patient rights and clinic liability

Medical appointments are provided by OÜ MediArte (registry code 12709264) under Health Board licence L07540. The service location is Ahtri 4, 2nd floor, 10151 Tallinn, Medemis Kliinik; some appointments may take place remotely.

Services are provided within the outpatient family medicine licence and the physician's professional competence, in accordance with the Health Services Organisation Act, the healthcare-service contract provisions of the Law of Obligations Act and the Estonian medical code of ethics.

OÜ MediArte holds mandatory professional liability insurance with PZU Kindlustuswith cover up to €3,000,000 per insurance period.

The insurance covers possible health damage related to the provision of healthcare services within the limits set by law and the insurance terms. It does not affect the patient's right to submit a complaint directly to the provider or a competent authority.

Healthcare-service advertising is subject to § 22 of the Advertising Act. The purpose of the clinic pages is to provide permitted and neutral information about the provider, licence, content, price, organisation and contact details of services.

The clinic pages do not make promises or guarantees of treatment outcome, use superlatives, “before and after” comparisons, named patient testimonials or medication-dose recommendations. General website information does not replace an individual medical assessment.

OÜ MediArte provides healthcare services in accordance with applicable law, professional and specialty requirements, and patient safety principles. Under § 762 of the Law of Obligations Act, a healthcare service must correspond at least to the general level of medical science at the time the service is provided.

The medical justification of investigations and interventions is assessed individually. Where a method is not part of generally accepted medical practice, its use is assessed separately, including informing the patient about its nature and possible consequences and obtaining consent under § 763 of the Law of Obligations Act.

• The right to high-quality and safe healthcare services.
• The right to understandable information about health status, investigations, possible risks and treatment options.
• The right to consent to or refuse an examination, test or intervention, unless law provides otherwise.
• The right to ask questions, bring a trusted person to an appointment and seek a second opinion where needed.
• The right to access medical records and request copies within the limits of applicable law.
• The right to confidentiality and medical secrecy.
• The right to submit a complaint to OÜ MediArte and to contact the Health Board, the Healthcare Quality Expert Committee, the Data Protection Inspectorate or another competent authority.

Health data is processed only to organise and provide healthcare services, comply with legal obligations, invoice services and defend legal claims. Detailed terms are set out in the privacy policy.

Please do not send personal identification codes, laboratory files, detailed medical history or other sensitive documents through the ordinary contact form or email unless a secure channel has been agreed first.

Synage neither issues nor intermediates credit. If you wish, you are redirected to Montonio's external platform, where providers and terms are displayed; the clinic learns only whether payment succeeded.

Synage.ee articles, service descriptions and general recommendations are informative. They do not replace an individual medical appointment, diagnosis or treatment plan. Any change to treatment or medication should be decided together with your treating physician.